ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and value to an …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
The complete guide to Enterprise Service Management (ESM) | Atlassian
What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.
IT Service Delivery [Key Components & Best Practices] | Atlassian
The ITIL framework can help you craft and execute IT service delivery and management practices. These can improve service quality and user satisfaction, reduce costs, and help you align more …
Continual Service Improvement (CSI) in ITIL | Atlassian
Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …
IT Management Explained: Functions & Best Practices - Atlassian
Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM software features …
Prioritize Tickets Smarter in Jira Service Management: Priority Matrix ...
Feb 27, 2025 · The Priority Matrix is a practical framework to help you manage your Jira Service Management tickets more effectively, especially when you're just getting started.
A brief overview of Jira Service Management - Atlassian
Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.
Best practices for IT teams using Jira Service Management
Oct 26, 2020 · In Jira Service Management, we associate your service catalog with workflows by assigning a request type to an underlying issue type. Our recommendations for IT teams use four …